Privacy Policy, Terms & Conditions and Notice of Informed Consent
Last updated: 7 October 2026
In terms of Section 14 of the Bill of Rights of the Constitution, you have the constitutional right to data privacy.
Wellness Connect is committed to protecting this right and ensures that any personal information we hold about you is processed appropriately and in accordance with applicable laws.
By accepting our Terms and Policies, you give us your informed consent to process your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
Please note: This notice applies to interactions via email, our website, and social media platforms.
The following terms are listed alphabetically and are commonly used throughout this Policy. Unless used in a clearly different context, they carry the meanings as defined below:
1.1 "Wellness Connect" – refers to us, the company Wellness Connect, with registration number 2025 / 849301 / 07, and our registered physical address at: Cape Town Western Cape 8001.
1.2 "Child" – any person under the age of eighteen (18) years.
1.3 "Cookies" – a cookie is a small text file sent by a web server and stored in the browser used to access a website. Some cookies ensure proper website functionality, while others store user preferences or collect anonymous usage and behavioural statistics.
1.4 "Data Breach" – refers to the compromise of personal information through either physical or digital means. This may include unauthorised access, loss, disclosure, or alteration of the personal information held by Wellness Connect.
1.5 "Data Subject" – as cold as it may sound, this refers to you, the individual reading this document or using this website.
1.6 "Direct Marketing" – unsolicited emails, phone calls, or other communications intended to sell you a product or service – the modern version of hawking.
1.7 "Direct Marketer" – any person or business that uses direct marketing to promote products or services.
1.8 "Employees" – all individuals employed by Wellness Connect.
1.9 "SA Government" – the Government of the Republic of South Africa (RSA).
1.10 "Operator" – a person or entity that processes personal information on behalf of a Responsible Party, without being under the authority of that Responsible Party.
1.11 "PAIA" – stands for the Promotion of Access to Information Act, No. 2 of 2000.
1.12 "Personal Information" – any information that can be used to identify you as a Data Subject. This includes, but is not limited to: names, contact details, company information, religious and political views, personal opinions, correspondence, health and employment records, and financial information.
1.13 "Policy" – this Privacy Policy you are reading.
1.14 "POPIA" – the Protection of Personal Information Act, No. 4 of 2013.
1.15 "Processing" – any operation or activity (automated or manual) involving personal information, including:
2.1 The primary purpose of this Policy is to inform Data Subjects how Wellness Connect collects and processes Personal Information.
2.2 Acting as the Responsible Party (and/or Operator, where applicable), Wellness Connect is committed to observing and complying with all obligations set out under the Protection of Personal Information Act (POPIA). We follow recognised principles, practices, and guidelines when processing Personal Information, whether on our own behalf or on behalf of any Data Subject.
2.3 Wellness Connect collects only the information necessary to deliver our services and products effectively. This Policy applies to all Personal Information obtained:
2.4 In certain cases, we use third-party service providers to assist in delivering our services. Please note that this Privacy Policy does not extend to those providers, as they operate under their own policies. We make use of the following third-party tools and services:
We do not use non-essential advertising or analytics cookies on this website.
3.1 Wellness Connect collects relevant Personal Information directly from Data Subjects in order to perform a service or complete a purchase. We may also collect Personal Information that the Data Subject has made publicly available or that forms part of public records.
3.2 Wellness Connect will always collect Personal Information in a lawful and responsible manner. We are committed to safeguarding this information and will only process it on legitimate legal grounds.
3.3 In certain cases, Wellness Connect may obtain Personal Information from third parties. However, this will only be done with the Data Subject's consent or where permitted in terms of clause 3.1 above.
3.4 Examples of third-party sources include:
4.1 When acting as the Responsible Party, Wellness Connect will only process a Data Subject's Personal Information (excluding Special Personal Information) under one or more of the following legal bases:
4.1.1 The Data Subject has given consent, or in the case of a child, a competent person has provided consent;
4.1.2 Processing is necessary to take steps to conclude or perform a contract with the Data Subject;
4.1.3 Wellness Connect is legally obligated to process the information;
4.1.4 Processing protects a Data Subject's legitimate interests; and/or
4.1.5 Processing is necessary for the legitimate interests of Wellness Connect or a third party receiving the information.
4.2 Wellness Connect will only process Personal Information where one of the above lawful bases applies.
4.3 Wellness Connect will always strive to ensure that Data Subjects are informed about why and how their Personal Information is being processed.
5.1 Wellness Connect will generally not process the Personal Information of a Child or any Special Personal Information unless one or more of the following conditions apply:
5.1.1 The Data Subject has given explicit consent;
5.1.2 Processing is necessary for the establishment, exercise, or defence of a legal right or obligation;
5.1.3 Processing is required for historical, research, or statistical purposes, with appropriate safeguards in place;
5.1.4 The Personal Information has been made public by the Data Subject; or
5.1.5 Specific authorisation is granted under POPIA.
5.2 In line with POPIA, Wellness Connect may not process a Child's Personal Information without the consent of a legal guardian or parent. All such processing will be carried out in full compliance with the applicable laws.
6.1 In fulfilment of its POPIA obligations, Wellness Connect ensures that Data Subjects are fully informed about how their Personal Information is collected and processed.
6.2 Wellness Connect will process Personal Information only for clear, lawful purposes and will ensure that Data Subjects are aware of those purposes.
6.3 A legal basis will always exist for the Processing of Personal Information, and such information will not be used for any other purpose beyond what has been communicated to the Data Subject.
6.4 Processing of Personal Information will be directly related to Wellness Connect's business operations and will always consider the Data Subject's best interests. This includes, but is not limited to, the following purposes:
6.4.1 Providing products, services, support, and conducting credit vetting where necessary;
6.4.2 Onboarding suppliers and service providers;
6.4.3 Facilitating procurement and supply chain operations;
6.4.4 Processing payments to suppliers and service providers;
6.4.5 Facilitating delivery of orders;
6.4.6 Monitoring and analysing the use of Wellness Connect's electronic systems (this may include third-party tools or services);
6.4.7 Preventing, detecting, or investigating violations of this Policy, legal provisions, or internal company policies;
6.4.8 Employment-related activities such as recruitment and background checks;
6.4.9 Internal audits and risk mitigation processes;
6.4.10 External audits where Personal Information may be shared with third-party auditors;
6.4.11 Internal administrative purposes;
6.4.12 Compliance with any applicable law, court order, government, or regulatory authority requirements.
7.1 Wellness Connect is committed to ensuring that all Personal Information in its possession is accurate, up to date, and complete to the extent reasonably possible, based on the information collected.
7.2 While Wellness Connect may not routinely request updates from Data Subjects, it reserves the right to do so where it deems it necessary to maintain accuracy.
7.3 It is expected that Data Subjects will take responsibility for notifying Wellness Connect of any changes to their Personal Information to ensure the data remains current and correct.
8.1 Wellness Connect may store Personal Information in electronic or hard copy format. Data may also be stored on secure third-party servers, cloud platforms, or technology providers contracted to support Wellness Connect's operations in website development, graphic design, digital marketing, and hosting services.
8.2 Third-party servers and cloud storage providers engaged by Wellness Connect may process Personal Information solely for the original purpose for which it was collected.
8.3 Wellness Connect will ensure that all Third Party Service Providers who handle Personal Information do so in accordance with this Policy, internal security protocols, and the provisions of POPIA.
8.4 Such Third Party Service Providers are required to process Personal Information only for the purposes specified by Wellness Connect, and to implement appropriate data security measures equivalent to those employed by Wellness Connect itself.
8.5 Wellness Connect, its affiliates, and service providers may be located in South Africa or internationally. As a result, Personal Information may be processed outside the borders of South Africa. Regardless of geographic location, Wellness Connect will take all reasonable precautions to ensure that such information is handled with a standard of protection equal to, or higher than, that required by applicable laws including POPIA.
9.1 Wellness Connect, acting in its capacity as a Direct Marketer, will strive to comply with its POPIA obligations when undertaking any direct marketing activities.
9.2 Wellness Connect acknowledges that a Data Subject must first provide permission — as indicated in a separate, clear opt-in — in order to receive Direct Marketing communications from Wellness Connect.
9.3 Where consent is provided, Wellness Connect may use Personal Information to contact a Data Subject and promote its products and services using the selected methods in the communication channel you selected (e.g., email, SMS, WhatsApp, phone calls).
9.4 If the Data Subject is an existing client, Wellness Connect will only use the Personal Information collected during the provision of a product or service in relation to similar services offered by Wellness Connect.
9.5 Wellness Connect will give a Data Subject the opportunity to object to their Personal Information being used for Direct Marketing purposes. If a Data Subject previously gave consent and no longer wishes to receive such communication, they can unsubscribe using a clearly visible link provided in each Direct Marketing message.
9.6 If a Data Subject has opted out or requested not to receive Direct Marketing, Wellness Connect will respect this request and immediately cease all Direct Marketing communication.
10.1 Wellness Connect is allowed to keep a record of Personal Information, whether in electronic or hardcopy format. This may include, but is not limited to:
your name and contact details; enquiry, booking and message information; correspondence; consent records; and service, payment or transaction records where applicable
This data is retained strictly for purposes such as:
responding to enquiries; arranging or delivering services; maintaining administrative and service records; communicating about an existing enquiry or booking; meeting legal or regulatory obligations; and resolving disputes or protecting our rights
10.2 Wellness Connect may not retain Personal Information longer than necessary for the purpose it was collected. Once the purpose has been fulfilled, the data must be securely destroyed in a manner that prevents reconstruction or re-identification.
This retention limitation does not apply where:
10.3 Where the record is retained for research, historical or analytical purposes, all reasonable safeguards will be in place to ensure the continued protection of the Data Subject's rights and to prevent misuse.
10.4 Wellness Connect will ensure that any personal information is securely destroyed as soon as the original purpose has been met. Destruction methods will ensure the information cannot be reconstructed or linked back to the Data Subject. Non-identifiable, anonymised data may be retained and used indefinitely by Wellness Connect.
11.1 In order to deliver products and services effectively, Wellness Connect is required to collect Personal Information lawfully from its Data Subjects. Failure to provide such information may result in Wellness Connect being unable to fulfil the requested service or product.
11.2 Without the necessary Personal Information, Wellness Connect may not be able to perform its duties — including providing services or products to clients, or fulfilling its responsibilities as an employer.
12.1 Wellness Connect is committed to safeguarding all Personal Information from loss, damage, alteration, and unauthorised access by third parties.
12.2 To protect the Personal Information of its Data Subjects, Wellness Connect has implemented appropriate security measures — including physical, digital, and contractual safeguards — designed to prevent loss, theft, unauthorised use, disclosure, copying, alteration, or destruction of such data.
13.1 A Data Breach refers to any incident where there are reasonable grounds to believe that Personal Information has been compromised, acquired, or accessed by an unauthorised third party.
13.2 Data Breaches may result from various incidents, including but not limited to:
(a) Cyberattacks such as hacking, phishing, or malware
(b) Equipment failure
(c) Loss or theft of devices containing Personal Information
(d) Natural disasters or unforeseen events (e.g., flooding)
(e) Human error
13.3 In the event of a breach, Wellness Connect will respond in accordance with POPIA guidelines.
13.4 Where applicable, Wellness Connect will notify both the affected Data Subjects and the Information Regulator as soon as reasonably possible, unless advised otherwise by authorities in writing.
13.5 Notifications will be issued promptly once Wellness Connect becomes aware of a Data Breach involving Personal Information.
13.6 If Wellness Connect acts as an Operator, it will notify the relevant Responsible Party immediately upon becoming aware of any breach involving a Data Subject's Personal Information.
14.1 Wellness Connect may disclose Personal Information to third-party service providers, provided they have agreed to process such information in line with this Policy and POPIA requirements.
14.2 These third-party providers may support Wellness Connect in the following capacities:
14.3 Personal Information will not be shared with any third party without the Data Subject's consent, unless otherwise required or permitted by law.
14.4 In some cases, Personal Information may be transferred outside of South Africa for storage or processing.
14.5 Wellness Connect will obtain the necessary consent from the Data Subject before transferring Personal Information across borders, in accordance with the cross-border data flow provisions of POPIA.
14.6 Data Subjects should note that Personal Information processed in a foreign jurisdiction may be subject to that country's laws and could be accessed by government agencies, courts, or law enforcement as permitted by local regulations.
15.1 At the date of this Policy, Wellness Connect does not use non-essential advertising or analytics cookies on this website.
15.2 Essential technical storage may be used where necessary for the website to operate securely and reliably. It is not used to build advertising profiles or to sell personal information.
15.3 If we introduce non-essential cookies in future, we will update this Policy and, where required, ask for consent before they are used.
16.1 In terms of the Promotion of Access to Information Act (PAIA), No. 2 of 2000, Data Subjects have specific rights regarding access to their personal information. These include:
A Data Subject, upon providing positive identification, has the right to:
Specifically, a Data Subject may request:
A Data Subject may request Wellness Connect to:
On receiving such a request, Wellness Connect will:
Note: Wellness Connect's PAIA Manual will be published in due course. In the meantime, requests may be submitted using the contact details provided at the end of this Policy.
A Data Subject may withdraw consent previously granted or object to the processing of their Personal Information.
16.2 Wellness Connect may request positive identification before granting access or confirming any details related to the Data Subject's Personal Information.
16.3 Data Subjects may submit written requests to review, update, or delete their Personal Information collected, disclosed, or utilised by Wellness Connect.
16.4 In accordance with POPIA and PAIA, Wellness Connect will respond to all such requests and provide access to the requested Personal Information.
16.5 A Data Subject has the right to challenge the completeness or accuracy of their Personal Information and request amendments as outlined in the PAIA Manual.
16.6 If a Data Subject indicates that their Personal Information is inaccurate or incomplete, Wellness Connect will ensure the necessary corrections are made or that the data is deleted by either Wellness Connect or its Third-Party Service Providers.
17.1 Wellness Connect will respond to any written request regarding Personal Information within 30 days of receipt. In certain justified cases, a further 30-day extension may be granted. No additional extensions will be allowed beyond this.
17.2 If a Data Subject feels that the time taken to respond is unreasonable, they may lodge a complaint using the contact details provided in Section 20.
18.1 A Data Subject or Requester may be charged a reasonable access fee for the search, preparation, reproduction, or transmission of records.
Fees may vary based on the format requested and will be detailed in the Wellness Connect PAIA Manual once published.
18.2 All queries relating to access fees and procedures may be directed to Wellness Connect using the contact details provided below.
19.1 Wellness Connect reserves the right to update or amend this Privacy Policy at any time. Any significant changes will be communicated via appropriate means and announced at least 30 days prior to implementation.
19.2 The most recent version of this Privacy Policy will apply to all interactions between Wellness Connect and the Data Subject. By accessing Wellness Connect's website at https://wellnessconnectme.co.za or using its services, the Data Subject agrees to the terms of the version in force at the time of access.
20.1 For any queries, comments, concerns, or complaints regarding the processing of Personal Information, you may contact Wellness Connect using the details below:
By Mail: Cape Town Western Cape 8001
By Phone: Contact our Information Officer, Michela Abrahams, on 072 640 4919, or use our Contact page
20.2 If you are not satisfied with how Wellness Connect handles your complaint or request, you may escalate the matter to the Information Regulator using the following details:
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